Amazon Integration

Once upon a time, our Amazon support got out of hand. We started forwarding Amazon emails to our helpdesk to get them back under control. But to our dismay, everything arrived in a jumble of raw data, and conversations weren’t threaded.

We’ve solved that problem with JMI.

Now you can integrate your Amazon account with your customer service platform* and make support faster, better, and easier.

Easier Support

Answer all your customers—whether they’re from Amazon, eBay, Walmart, or your own website—from a single screen

  • Keep track of every conversation with automatically threaded tickets
  • See important info about the buyer and their order on each ticket
  • Mark messages as “no response needed” without logging in to Amazon
  • Field multiple support agents with individual logins

Faster Answers

Create canned responses and automated replies

Manage and track social media support requests and phone calls

Collect, analyze and act on customer service data

Get all your one-way notifications instantly including return requests and A-to-z Guarantee claims

Better Team Management

  • Assign tickets to the right agents and order them by priority
  • Track who sent which reply so agents can’t shift blame or steal credit
  • Organize your agents in groups based on expertise, making sure only agents who understand Amazon work with your Amazon customers

Boost Ratings & Reviews with CR Feedback

Paid Add-on or Standalone App

Lift your Amazon seller rating and product reviews into the sky using set-and-forget feedback requests.

  • Automate Amazon’s Request a Review button or create custom email templates
  • Set your own send conditions: right after an order is placed, days after the package is delivered, or anything in between
  • Watch the five-star ratings come in!

Connect in a snap

Connecting Amazon to JMI takes less than five minutes. Simply follow our built-in setup walkthrough and you’ll be done in no time.