JMI is a company dedicated to simplifying e-commerce customer service. Its cloud-based Software-as-a-Service (SaaS) platform integrates popular customer service tools like Zendesk with major e-commerce marketplaces such as eBay, Amazon, Walmart, Shopify, and Back Market. By centralizing customer messages from multiple platforms, sellers can efficiently manage inquiries, access order details, and improve response times, leading to better customer satisfaction.

Founded by experienced eBay and Amazon sellers, JMI was created to address the challenge of managing messages across different marketplaces. In addition to its core platform, JMI also offers CR Feedback, a cost-effective tool that helps sellers automate Amazon review requests, increasing product feedback and enhancing brand reputation. Through these solutions, JMI empowers e-commerce businesses to optimize their customer support processes and drive growth.