eBay Integration

Selling on eBay is great. Providing awesome customer service through My eBay, on the other hand, can feel like fishing with a hula hoop.

JMI changes that. Connect eBay to your customer service platform* and make support easier, faster, and better.

Easier Support

Support all of your customers—whether they’re from eBay, Amazon, Walmart, or your own website—from a single screen

• Let multiple agents answer eBay messages at the same time
• Keep track of every conversation with automatically threaded tickets
• See important info about the buyer and their order on each ticket, along with a hyperlink to the listing

Create canned responses and automated replies

Manage and track social media support requests and phone calls

Collect, analyze and act on customer service data

Get all your one-way notifications instantly including return requests and A-to-z Guarantee claims

Better Team Management

• Give each agent their own login and keep your eBay password secret
• Assign tickets to the right agents and order them by priority
• Track who sent which reply so agents can’t shift blame or steal credit

Streamlined Service with eBay Resolution Center Support

• Answer Resolution Center inquiries from within your helpdesk
• Approve returns, issue refunds, and provide RMAs*
• Manage escalated cases with easy-to-fill forms in the JMI app*

Proactive Messaging with Advanced New Order Notifications

• Collect detailed data on every eBay order for powerful reporting
• Start a conversation with any eBay buyer who’s made a purchase, even if they haven’t messaged you
• Create auto-replies specifically for new orders

Simple Setup

You can connect your eBay account to JMI in less than three minutes. Our easy-to-follow eBay integration instructions make the process simple and headache-free.