Answer ecommerce tickets 10 times faster

View order data and answer questions

from every marketplace on one simple screen.

Everything on one screen.

Connect all your marketplaces with Zendesk or Onsite Support in minutes. Watch all your buyer messages arrive with order details on the side. Then answer messages from every marketplace on one screen—it’s that simple.

Your customers are demanding, so we make supporting them easy.

By using powerful tools like automated replies, business rules, and custom-built filters, you can provide personalized support with a fraction of the normal time and effort. That means you can help more customers with a small but mighty team.

Spend more time selling.

Cut your response time dramatically

by having all your customer information in one hub.

JMI gives you the tools to turn issues around swiftly

so you can get back to selling!

Our app empowers customer service staff to directly create and send promotional messages and coupons within the customer service ticket system. JMI helps simplify the originally complex creation process, enabling timely fulfillment of customer needs and enhancing the shopping experience. This drives customer order conversion and boosts store sales growth!

Still scrambling to switch between backends to look up product information? JMI deeply integrates the ticket customer service system with Amazon store data, eliminating the tedious task of jumping between different platforms. Your customer service team can directly view the store’s product list in the ticket system, allowing for quick search, efficient responses, and more professional and timely resolution of customer issues—thereby enhancing satisfaction and brand reputation!